Terms and Conditions

Effective date: May 18, 2026

1. Acceptance of these Terms

By accessing or using Landlord Haven, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use the platform.

2. About Landlord Haven

Landlord Haven provides tools for landlords and property managers to manage properties, units, tenants, rent payments, arrears, reminders, reports, and subscription billing.

3. Accounts and eligibility

You must provide accurate information when creating an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

4. User responsibilities

You agree that you will:

• Use the platform lawfully and responsibly.
• Only upload tenant and property information you are authorized to manage.
• Keep account and payment settings accurate and updated.
• Not misuse, reverse engineer, overload, disrupt, or attack the platform.
• Not use Landlord Haven for fraud, spam, harassment, or illegal activity.

5. Tenant and property data

You are responsible for the accuracy and legality of tenant, rent, property, payment, and communication records added to your account. Landlord Haven provides tools to manage this data but does not verify the legal relationship between landlords and tenants.

6. Payments and subscriptions

Landlord Haven may offer subscription plans such as Starter, Professional, and Enterprise. Subscription pricing, features, and limits may change from time to time. Access to some features may require an active paid subscription.

7. M-Pesa and third-party payment services

Payment processing may depend on third-party services such as M-Pesa, banks, payment gateways, hosting providers, and communication providers. We are not responsible for delays, outages, declined transactions, reversals, or errors caused by third-party providers.

8. Trial access

Landlord Haven may offer free trials. Trial access may expire automatically unless you subscribe. We may limit, suspend, or change trial access at any time to prevent misuse.

9. Refunds

Subscription payments are generally non-refundable unless required by law or expressly approved by Landlord Haven. If you believe a payment was made in error, contact us promptly with the transaction details.

10. Communications

By using Landlord Haven, you agree that we may send account, billing, support, security, reminder, and service-related communications. Where you send reminders or notices to tenants, you are responsible for the message content and recipient details.

11. Intellectual property

Landlord Haven, including its design, software, branding, content, and features, belongs to Landlord Haven or its licensors. You may not copy, resell, reproduce, or misuse our platform without permission.

12. Service availability

We aim to provide reliable service, but we do not guarantee uninterrupted or error-free access. Maintenance, upgrades, provider downtime, network issues, or force majeure events may affect availability.

13. Suspension or termination

We may suspend or terminate access if you violate these Terms, misuse the platform, fail to pay subscription fees, create risk for other users, or use the service unlawfully.

14. Limitation of liability

To the maximum extent permitted by law, Landlord Haven is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, missed rent, business interruption, or tenant disputes.

15. No legal or financial advice

Landlord Haven helps organize rental operations. We do not provide legal, tax, accounting, or financial advice. You should consult qualified professionals for advice specific to your business.

16. Changes to these Terms

We may update these Terms from time to time. Continued use of Landlord Haven after changes are posted means you accept the updated Terms.

17. Contact us

For questions about these Terms, contact hello@landlordhaven.co.ke or WhatsApp +254 795 545 543.